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2025 Accurate 100% Free Service-Cloud-Consultant–100% Free Latest Exam Testking | Salesforce Certified Service cloud consultant Valid Test Book

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Salesforce Certified Service cloud consultant Sample Questions (Q53-Q58):

NEW QUESTION # 53
The Service Manager at universal Containers manages three teams. Each team provides support for the specific product. Agents have concerns about seeing search results for other products when searching the knowledge base. The service manager originally provided the teams with full access to the articles.
Which solution will ensure each team sees only the relevant article type for their product?

A. Create a page layout for each article type and assign them to each team based on their product specialization
B. Create a permission set for each record type and assign them to each team based on their product specialization
C. Create an article action for each record type and assign them to each team based on their product specialization
D. Create a data category for each product and assign them to each team bases on their product specialization

Answer: D

NEW QUESTION # 54
When designing a Case management solution to increase agent productivity, which Service Cloud features
should you consider first? Choose 2 answers.

A. Case assignment rules
B. Case dashboards
C. Case custom reports
D. Case queues

Answer: A,D

NEW QUESTION # 55
Universal Containers has completed development and testing of its Service Cloud implementation and plans to migrate functionality from the sandbox environment to the production environment.
What should be used for migration functionality?

A. Mass Transfer Records, change sets, and Visual Studio Code
B. Data loader, change sets, and Force.com Excel Connector
C. Visual Workflow, data loader, and Force.com IDE
D. Visual Studio Code and change sets

Answer: B

Explanation:
Data loader, change sets, and Force.com IDE are tools that can be used for migrating functionality from a sandbox environment to a production environment. Data loader is a tool that can import, export, insert, update, delete, or upsert data in Salesforce. Change sets are outbound sets of metadata components that can be sent from one Salesforce org to another. Force.com IDE is an integrated development environment that allows you to edit, compile, test, and deploy metadata components using Eclipse. Verified References: Service Cloud Consultant Certification Guide & Tips, Data Loader Guide, Change Sets Overview, Force.com IDE Developer Guide

NEW QUESTION # 56
What process is a use case for Visual workflow? Choose 3 answers

A. Cross-self promotions for representatives
B. Field validation during case creation
C. Assignment of email to a case queue based on subject
D. Caller verification and creation of a new case
E. Decision-based troubleshooting for representatives

Answer: B,D,E

NEW QUESTION # 57
Universal Containers wants to reduce the clicks a customer support agent uses when working on a case. This includes the time it takes to create, resolve, and close the case.
Which Salesforce productivity feature should a consultant use to accomplish this requirement?

A. Macros
B. Flow
C. Quick action

Answer: A

Explanation:
Macros in Salesforce allow users to automate repetitive tasks with a single click, such as creating, updating, and closing cases. Implementing macros can significantly reduce the number of clicks and time customer support agents spend on routine case management tasks, enhancing productivity and allowing them to focus more on resolving customer issues.

NEW QUESTION # 58
......

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