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Microsoft MB-910 certification exam is designed to test the skills and knowledge of professionals who work with Microsoft Dynamics 365 Fundamentals (CRM). MB-910 exam is intended for individuals who have a good understanding of customer relationship management (CRM) concepts and are familiar with Microsoft Dynamics 365. Microsoft Dynamics 365 Fundamentals (CRM) certification exam is an excellent way to validate your skills and expertise in the field and demonstrate your commitment to ongoing professional development.

Microsoft MB-910 Exam is an important certification exam for professionals who want to specialize in Dynamics 365 Fundamentals (CRM). Passing MB-910 exam demonstrates the candidate's knowledge and skills in customer engagement and relationship management and opens up opportunities for pursuing advanced-level certifications in the field.

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Microsoft MB-910 Certification Exam is an excellent opportunity for individuals who want to validate their knowledge and skills in Microsoft Dynamics 365 Fundamentals (CRM). Microsoft Dynamics 365 Fundamentals (CRM) certification is highly valued in the industry and can help you stand out from other professionals in this field. With this certification, you can demonstrate your ability to implement and configure Dynamics 365 solutions, and you can enhance your career prospects in a variety of roles, including sales, marketing, customer service, and field service.

Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q47-Q52):

NEW QUESTION # 47
A company uses Dynamics 365 Customer Service.
You need to recommend solutions to help the company meet the following business requirements:
Detect and diagnose equipment problems before customers are aware of an issue. Create cases from social channels and SMS text messages.
Use context-specific knowledge articles to solve customer issues quickly.
What should you recommend?
To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview

NEW QUESTION # 48
A company provides roadside assistance for disabled automobiles.
The company enacts a policy that specifies a 30-minute response time for all requests for assistance. You need to ensure that data about assistance crew response times is captured correctly.
For what type of object should you define details? To answer, select the appropriate option in the answer area.

Answer:

Explanation:

NEW QUESTION # 49
A company is using several Dynamics 365 applications. A customer sends an email about an issue they are having with a product during a company holiday.
The customer expects a response in 48 business hours in accordance with their service-level agreement (SLA).
You need to configure the system to ensure that the company meets SLA agreements.
Which products should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-holiday-schedule
https://docs.microsoft.com/en-us/dynamics365/common-scheduler/schedule-anything-with-universal-resource- scheduling

NEW QUESTION # 50
A company wants to be able to give quotes to customers from their parts list.
You need to recommend a solution for the company. What should you recommend?

A. Dynamics 365 Human Resources
B. Dynamics 365 Sales
C. Dynamics 365 Marketing
D. Dynamics 356 Customer Insights

Answer: B

NEW QUESTION # 51
You plan to use Dynamics 365 Customer Voice to gather customer feedback for three different lines of business. You need to determine how each requirement will be fulfilled.
Which objects should you use? To answer, drag the appropriate objects to the correct requirements. Each object may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 52
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Reliable MB-910 Test Syllabus & New MB-910 Test Bootcamp

Free PDF Authoritative MB-910 - Reliable Microsoft Dynamics 365 Fundamentals (CRM) Test Syllabus

Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q47-Q52):

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